Arrow Exterminators Announces Operations Promotions

Atlanta-based Arrow Exterminators Continues to Promote from Within to Build Strong Leadership Team

Atlanta-based Arrow Exterminators, the sixth largest pest control company in the United States, is pleased to announce three internal promotions to the company’s operations team. “We have aggressive plans to grow to $400 Million in the next three years and $500 Million in the next six years, while maintaining our unique entrepreneurial and family culture,” said Emily Thomas Kendrick, Chief Executive Officer of Arrow Exterminators. “The value of promoting leaders from within the organization who not only understand our business at all levels, but even more importantly, understand and embrace our culture, can’t be overstated. We are thrilled to announce the promotions of Toby Miller, Randy Chendemi, and Aaron Henry to our operations team.”

Toby Miller, former Senior Service Center Manager in Atlanta (Midtown), GA, has been promoted to Regional Vice President of Northeast Atlanta, GA. Toby began his journey with Arrow back in 2007 as a Pest Control Service Professional in the East Cobb office. Since then, he has held many positions in the company, including Home Evaluator, Service Center Manager in 2012, and Senior Service Center Manager in 2017. Over the years, Toby has received many honorable awards, including achieving Premier Club for four years in a row, the Starkey Thomas Manager of the Year Award, and leading his Midtown office in achieving Circle of Diamonds since the beginning of the program. As Regional Vice President of Northeast Atlanta, Toby will be overseeing operations in Atlanta (Midtown), Buford, Decatur, Duluth, Dunwoody, Gainesville, Lawrenceville, Toccoa, and Tucker, GA.

Randy Chendemi, former Senior Service Center Manager in Woodstock, GA, has been promoted to Regional Vice President of North Georgia. Randy started with Arrow in 2010 as the very first member of the Service Center Manager Training Program through Arrow University. Soon after joining Arrow, Randy assumed the role of Service Center Manger in the Villa Rica office in 2011, the Dallas, GA office in 2014, and most recently the Woodstock, GA office in 2018. Over the years, Randy has achieved many honorable distinctions, including Senior Service Center Manager, the Starkey Thomas Manager of the Year Award in 2021, as well as leading his teams to Circle of Diamonds for seven straight years. As Regional Vice President of North Georgia, Randy will be overseeing operations in Blairsville, Blue Ridge, Calhoun, Cartersville, Dalton, Ellijay, Gainesville, and Toccoa, GA.

Aaron Henry, former Senior Service Center Manager in Norcross, GA for the Home Services (HSC) division, has been promoted to Regional Vice President of Home Services. Aaron joined Arrow in 2010 as an HSC Home Evaluator in the Tucker, GA home services office. In 2015, Aaron was promoted to Service Center Manager, and then Senior Service Center Manager in 2019 for the Lawrenceville HSC office. In January of 2020, he accepted the challenge of opening a new service center in Norcross, GA. As Regional Vice President of Home Services, Aaron will be overseeing operations in Bradenton & Jacksonville, FL, Atlanta & Macon, GA, and the Dallas-Fort Worth, TX area.

“Toby, Randy, and Aaron are all wonderful assets to our operations team, and we look forward to their continued leadership they have shown over the years," said Tim Pollard, President and Chief Operating Officer for Arrow Exterminators. "As a family-owned company, we are proud to reward success and hard work internally.”